Frequently Asked Questions (FAQs) – Your Guide to Vaping

While vaping is considered safer than smoking, it is not completely risk-free. Some potential health risks are associated with vaping.

There is some evidence to suggest that vaping can help people quit smoking, but it is not a guaranteed solution.

A vape device heats up a liquid (e-liquid or e-juice) to create a vapor, which is then inhaled through a mouthpiece.

The most common types of vapes are pod systems, box mods, and vape pens.

E-liquid and e-juice are interchangeable terms that refer to the liquid that is used to create vapor in a vape device.

E-liquids typically contain propylene glycol, vegetable glycerin, flavorings, and nicotine (optional).

Yes, many e-liquid manufacturers offer different nicotine levels to cater to individual preferences.

It depends on what vape device you have because some vape devices have refillable cartridges, while others require pre-filled cartridges.

Pros of vaping include a potentially safer alternative to smoking, customizable nicotine levels, and a variety of flavors. Cons include potential health risks and social stigma.

Nicotine, which is present in many e-liquids, is an addictive substance.

The lifespan of a vape cartridge depends on the frequency of use and the size of the cartridge.

It is recommended to clean your vape device every 2-4 weeks.

Store your vape device and e-liquid in a cool, dry place away from direct sunlight.

You must be 18 or over to purchase any products from Power Vape Shop. We operate a strict age verification policy in line with UK law. We reserve the right to request proof of age at any time.

Yes! We offer free standard delivery on all orders over £25. Orders under £25 are charged at a flat rate of £2.99. We also offer next-day delivery for orders placed before 2pm.

Standard delivery takes 2–3 working days. Next-day delivery is available on orders placed before 2pm Monday to Friday. Royal Mail and DPD are our primary couriers.

We stock a wide range of nicotine strengths including 0mg, 3mg, 6mg, 10mg, 12mg, 18mg, and 20mg (the legal UK limit). Nic salts are available in 10mg and 20mg strengths.

Yes. All products sold by Power Vape Shop are fully compliant with the UK Tobacco and Related Products Regulations (TRPR) and have been notified to the MHRA. We only stock products from reputable, registered manufacturers.

We accept returns within 30 days of purchase for unused, unopened items in their original packaging. E-liquids and coils that have been opened cannot be returned for hygiene reasons. Please contact our support team to arrange a return.

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, and Apple Pay. All payments are processed securely.

Try the following steps:

• Check that the coil is properly installed and has been primed (soaked in e-liquid for 5–10 minutes before first use).
• Make sure the tank is not empty.
• Clean the contacts between the tank and battery.
• Try a fresh coil if yours is burnt or discoloured.

If the problem persists, contact our support team and we will be happy to help.

Each tank or pod is designed to work with specific coils. Check your device manual or the product page on our website for compatible coil options. Using the wrong coil can damage your device and void the warranty.

Yes! We reward our regular customers. Every pound you spend earns you points that can be redeemed against future orders. Sign up for an account to start earning rewards straight away.